Reference

Privacy Policy for juragan coin Accounts

When you open an account with us, your personal information stays protected behind the same encryption we use for live-table streams and payment processing.

Account verification kept securePayment data encrypted end-to-endYour choice on contact preferences
Explore the Lobby Read FAQ
juragan coin Privacy Policy for juragan coin Accounts
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open the chat bubble in your account lobby Monday to Sunday, 08:00–23:00 Indonesian time. Ask about your data, request account details, or report a privacy concern.

Email Privacy Requests

Send a detailed request to our data team at [email protected]. Include your account username and the specific information you want to access or modify. Response within 7 business days.

Account Settings Panel

Visit Settings → Privacy & Communication in your dashboard to update contact preferences, view your deposit history, and manage cookie consent without contacting support.

YOUR CONTROL INSIDE

Data Security and Your Account Rights

Encryption on Every Transaction

All withdrawals to DANA, OVO, GoPay and QRIS accounts are encrypted with TLS 1.2 or higher.

Cookie and Tracking Transparency

We use cookies to keep you logged in, remember your language and lobby preferences, and measure page load times.

Account Access and Portability

You can download your full account data—gameplay logs, deposit receipts, withdrawal confirmations—from the Account menu at any time.

Data Retention and Deletion

After you close your account, personal data is retained for 12 months to resolve disputes and comply with regulations.

Third-Party Access Rules

We share personal data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners, and regulators where local law permits.

Update or Correct Your Details

Fix your name, email or phone number directly in Account → Personal Details. Changes take effect immediately.

Privacy and Data Protection FAQs

Your data is retained for 12 months to handle refunds and dispute resolution, then deleted unless we're required by law to keep it longer. You can request immediate deletion after 30 days by contacting [email protected], subject to local law requirements.

Yes. Go to Account → Data Request in your dashboard, or email [email protected] with your username. We'll compile your profile—registration details, deposits, withdrawals, gameplay—and send it within 7 business days.

Your payment details are encrypted and tokenized immediately on deposit. We never store raw account numbers. Payment processors handle the actual transfer; we retain only a secure token for future withdrawals.

We track gameplay for anti-fraud and account security only. We never sell email, phone or betting history to third parties. You control marketing contact frequency via Account → Communication Preferences.

We review this policy annually and after major regulatory changes. Changes affecting your rights are announced 30 days in advance via email and in-app notification. Continued account use after the notification date means you accept the updated policy.

Report unauthorized activity immediately via live chat or [email protected]. We'll freeze your account, review transactions, and investigate. You're protected if the breach is on our end; responsibility depends on whether your password was shared.

Visit Account → Privacy & Communication to disable non-essential cookies and email promotions separately. You'll stay logged in and can still play; you just won't receive offers. SMS and live-chat messages depend on your account type.

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