Common Questions About Our Terms
If we detect cheating, harassment, multi-accounting or other violations, we may restrict your access, suspend your account or forfeit funds. We'll notify you of the reason and give you a chance to respond before taking action.
Yes. Contact support and request account closure. We'll process it within 24 hours, provided your account has no pending disputes or unresolved transactions. Any remaining balance will be withdrawn to your payment method.
Deposits via DANA, OVO, GoPay and QRIS are processed instantly. Withdrawals require account verification and usually clear within 1–2 hours on business days. Minimum and maximum limits apply per transaction and per day.
We share only the minimum data needed with payment processors for DANA, OVO, GoPay and QRIS transactions, and with regulators if required by law. We never sell your personal information to advertisers or other companies.
If you believe a deposit or withdrawal was handled incorrectly, contact support within 14 days with your account details and transaction ID. We'll investigate and respond within 7 working days.
We notify you of any material changes to these terms at least 30 days in advance, via email or an in-account message. Continued use of your account after the notice date means you accept the new terms.
These terms apply wherever you are in Indonesia, subject to local law. Access and eligibility depend on local law in your region. Contact support if you have questions about your regional access.
